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Customer Journey Mapping
Join us for the first remote meetup of the year 2020, with a deep dive on one of the most useful activities in the Sprint - the Customer Journey Map.

Find out why it has become a favourite tool for visualising the customer's experience and for capturing assumptions early on, to identify areas to improve and apply further effort.

Experience design consultant Ross Chapman will talk about what it is, when to use it, and guide the group to completing one for a given scenario.

Followed by Q&A.

Look forward to seeing you on it!

Feb 14, 2020 11:30 AM in London

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Webinar is over, you cannot register now. If you have any questions, please contact Webinar host: Ross Chapman.